FREQUENTLY ASKED QUESTIONS
Store and Move Your Files and Belongings Safely and Securely with BoxDocs
Do you have any queries regarding our crate hire services? Below are answers to our most frequently-asked questions, but please do not hesitate to contact us should you have any other query not covered below.
All of our removal crates are owned by BoxDocs Ltd. What's more, all of the vehicles and drivers are our own vehicles and staff.
Unlike many other web crate hire companies, our crate hire services are delivered using our own crates and our own drivers. This also means that tracking your crates or asking questions regarding these crates is much easier, as there are no other companies to contact other than BoxDocs Ltd.
If you wish to collect or deliver back your removal crates, the opening hours for our depot is between 9am till 4pm, Monday to Friday.
BoxDocs Ltd hires storage crates for any person, for any use and for any quantity.
Yes we sell used and new storage crates. Please contact us on 02879 633298 for more information.
Yes! Navigate to our shop to hire your crates. The process is very easy, but if you have any queries, call us on 02879 633298
Give us a call on 02879 633298, and we'll arrange the crate hire extension for you. Please give us 24 working hours' notice prior to extension.
Yes, navigate to our Shop to order packaging materials, or give us a call on 02879 633298 if you have any specific queries.
If you are moving home or office, every situation is different. Moving house we recommend 10 crates per person. Moving office we recommend 4 crates per person Having too many is better than not having enough.
No, there isn't a minimum requirement to how many hire crates you can hire. However we do advise that having too many crates is better than not having enough, providing you have the space to store the crates (our removal crates do stack when full and nest when empty).
Please visit our online Shop and follow our easy-to-order process to order crates. However, if you prefer to order these via email, please email firstname.lastname@example.org or call 02879 633298.
The BoxDocs Ltd website allows you to pay via PayPal (or secure credit/debit card, via Paypal). However, we can also accept BACS payments.
Yes, all payments taken by us for crate rental and packaging materials are extremely safe and secure. BoxDocs Ltd does not hold any credit card information to comply with our strict rules and regulations. When confirming payment, there will be a padlock visible in the address bar to confirm that our site is SSL certified.
Deliveries will be aimed for AM delivery; however, you can specify a time slot you wish to choose at an additional cost - just select 'timed delivery' at checkout.
You can order 1 working day before, as long as it is before 3:30pm.
BoxDocs Ltd covers all Northern Ireland.
If you wish to collect your crates from our depot, please specify this in the 'notes' section when you are placing your order.
If you have our hire crates with you and you are due to deliver them back to us on a certain day but fail to do so, we will send you an invoice for the extra days once the crates are delivered back to us.
Our removal crates are made from tough polypropylene and have secure crocodile closing lids; however we do supply tamper evident seals for extra security. Visit our shop for further details.
All our crates stack when full and nest when empty. This can save valuable storage space.
Our crates are all made of polypropylene which is 85% recyclable.
We do not provide the removal service with our hire; however we recommend that you visit the British Association of Removers (http://www.bar.co.uk/) website to find a company in your area. Contact 02879 633298 and we can recommend companies who we regularly use.
All our removal crates are clean and in good condition. They are all new, or have been used once; however, they will not be dirty or have any damages.
BoxDocs Ltd hire equipment to make your move easier. Our equipment includes security roll cages, skate/dollies and sack barrows.
All our removal crates are strong and durable. Our standard lidded removal crates stack up to five high, carrying a load of 50kg each - a combined load of 250kg.
If you wish to use the crates just once, then the hire option is best for you. However, if you feel like you will use them often, then purchasing the crates will be the best option - www.advancedcrates.com
Yes, we do offer emergency deliveries. Please specify this in the notes section at checkout if you wish to choose this.
We offer next day and timed delivery and collection services.
No, I'm afraid BoxDocs Ltd is not open on weekends or bank holidays, therefore we will not be able to deliver/collect any crates on these days.
46 Megargy Road, Magherafelt, BT45 5HP
Please email us on email@example.com with details of the crates for which you would like to extend the hire, and we will arrange this for you.
No, there is no job too small and no job too large. However, if you do wish to hire a large number of crates and wish to get a quote from one of our friendly staff, please email firstname.lastname@example.org
Yes, BoxDocs Ltd do supply a VAT invoice once the crate hire is complete.
If you lose or damage any of your removal crates, the charge will vary on each crate. Please email us on email@example.com for more information.
All the prices on BoxDocs Ltd website are subject to plus VAT, unless stated otherwise.
If one of our drivers receive a parking ticket while delivering / collecting and we weren’t advised beforehand of double yellow lines or permits we may have to pass the charge on to the customer. Please provide as much info as possible to enable the delivery / collection to go smoothly.
This is to cover the cost of collection should you decide you want us to collect the crates instead of returning them yourself. If the collection cost is less than £40 the remaining will be refunded to you. You will be issued with a receipt when you pay the deposit and we ask that it is paid in cash to allow it to be quickly and simply refunded.